Privacy Policy

Fava Technologies PLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Med-In Ethiopia (“the App”) collects, uses, stores, shares, and protects user information when you use our mobile application, website, and related services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Phone number
• Email address
• Date of birth
• Gender
• Emergency contact information
• Profile photo (if provided)
• Account login credentials
• Information received from Google Sign-In (name, email, profile information)

1.2 Health and Wellness Information

To provide healthcare-related features and personalized experiences, Med-In Ethiopia may collect certain health and wellness information, including:

• Symptoms and health concerns entered by users
• Medical history provided voluntarily
• Medication and allergy information
• Nutrition and wellness preferences
• Fitness and lifestyle information
• Health-related notes or records uploaded by users

We only collect such information when necessary to provide app functionality and improve user experience.

Health data is collected only for personal tracking and AI-based wellness features. It is not shared with third parties or used for advertising purposes.

1.3 Device and Technical Information

We may automatically collect certain technical information, including:

• Device model and operating system
• IP address
• Mobile network information
• App version
• Device identifiers
• Crash logs and diagnostics
• Performance and analytics information

1.4 Location Information

With your permission, the App may collect approximate or precise location information to provide location-based services such as:

• Nearby healthcare facilities
• Pharmacy and clinic recommendations
• Emergency assistance features
• Delivery or appointment-related services

You can manage or disable location permissions anytime through your device settings.

The App requests both approximate and precise location permissions for Bluetooth functionality, nearby health services, and location-based features. However, location data is not continuously tracked in the background unless explicitly required for a feature in use.

1.5 Bluetooth and Connected Devices

The App uses Bluetooth Low Energy (BLE) to connect with external health monitoring devices such as blood pressure monitors and glucose meters.

• Bluetooth device identifiers
• Device name and model information
• Health measurement data received from connected devices

This data is used only to display and store health readings for the user and is not shared with third parties.

2. How We Collect Information

We collect information through:

• Information you provide directly
• App usage and interactions
• Device permissions granted by you
• Third-party services and integrations
• Analytics and crash reporting tools

3. How We Use Information

3.1 Service Delivery

• Create and manage user accounts
• Provide healthcare and wellness-related features
• Process user requests and support inquiries
• Improve app functionality and performance

3.2 Personalization

• Provide personalized recommendations
• Improve user experience
• Customize app content and features

3.3 Security and Fraud Prevention

• Detect unauthorized access
• Prevent fraud, abuse, and security threats
• Maintain platform integrity and safety

3.4 Analytics and Improvements

• Analyze app performance and user behavior
• Improve product quality and stability
• Develop new features and services

3.5 Legal and Compliance Purposes

• Comply with legal obligations
• Enforce our Terms of Service
• Respond to lawful government requests

4. Data Sharing and Disclosure

We do not sell users' personal information.

We may share information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party providers that help operate our services, including:

• Cloud hosting providers
• Analytics providers
• Customer support services
• Authentication and security providers

4.2 Legal Requirements

We may disclose information if required by law or when necessary to:

• Comply with legal obligations
• Protect users or public safety
• Prevent fraud or security threats
• Enforce our legal rights

4.3 Business Transfers

If Fava Technologies PLC undergoes a merger, acquisition, or business restructuring, user information may be transferred as part of that transaction.

4.4 Payment Processing

Med-In Ethiopia does not process payments directly inside the application. All payments are completed externally through third-party mobile money services such as Telebirr.

Users complete payments outside the app and may manually submit a transaction reference ID within the app for verification purposes.

• Transaction reference ID (used only for payment verification)
• Payment confirmation status (linked to user account)

We do not collect or store sensitive financial information such as bank account numbers, card details, or Telebirr credentials. All payment processing is handled securely by the external payment provider.

5. Data Security

We implement appropriate technical and organizational security measures to protect user information, including:

• Encryption of sensitive data in transit
• Secure authentication systems
• Access control restrictions
• Regular monitoring and security reviews
• Secure cloud infrastructure

While we strive to protect user information, no method of electronic storage or internet transmission is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account and personal information, subject to applicable legal and operational requirements.

7. Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Withdraw consent
• Request data portability

Requests may be submitted through our support channels.

8. Children's Privacy

Med-In Ethiopia is not intended for children under the age required by applicable local laws without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent where required.

9. Third-Party Services

The App may integrate with third-party services such as:

• Firebase
• Google Maps
• Authentication providers
• Analytics and crash reporting services

These third-party services may collect and process information in accordance with their own privacy policies.

10. Medical Disclaimer

Med-In Ethiopia is designed to provide healthcare-related information, wellness support, and digital assistance tools.

The App does not replace professional medical advice, diagnosis, or treatment. Users should always consult qualified healthcare professionals for medical concerns or emergencies.

In emergency situations, contact local emergency services or healthcare providers immediately.

11. International Data Transfers

User information may be processed and stored on servers located outside Ethiopia or the user's country of residence.

We take reasonable steps to ensure that transferred data is protected in accordance with applicable privacy and security standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be posted within the App and on our official platforms. Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.